Shipping Policy

Where we ship

We currently ship to the United States and Canada. Prices are shown in your selected store’s currency — you can switch regions using the selector in the site header.

Processing & delivery times

• Orders are typically processed within 2–4 business days.
• Delivery times depend on the carrier and your location, and are shown as an estimate at checkout.
• Shipping costs are calculated at checkout based on your address and the options available.

Tracking your order

As soon as your order ships, you’ll receive a shipping-confirmation email with a tracking link. You can also find tracking details anytime under your orders when signed in.

Damaged, lost, or delayed packages

If your package arrives damaged, contact us within 7 days of delivery with photos — see our Returns & Refunds policy for details. If your tracking hasn’t moved in several days or your package appears lost, email us and we’ll investigate with the carrier.

Questions?

Email support@tapytales.com with your order number, or use our contact page.